Shipping Information

Ships from CML USA, Inc. Ercolina – Davenport, Iowa 52806

CML USA, Inc. Ercolina ships LTL (Less-than-Truckload) daily using a handful of carriers that have a history of being reliable and careful with our freight. Many of our larger machines require this type of delivery because they are either too large or too heavy for a standard package truck. Customers must have either a dock or forklift to unload the truck upon arrival.

The driver is not required to assist the unloading of the item(s). Deliveries to a commercial address are less expensive than to a residential area. Redelivery fees may apply if the delivery location is not accessible or no one is available to unload.

There are a couple of options available for freight delivery. If you do not have a dock, lift-gate delivery is the most common; the driver is responsible for lowering the shipment to ground level. The customer is still responsible for moving the shipment from that point forward. Pick-up at the carrier’s terminal is also an option, excellent for when the final destination does not have a dock or forklift or is not accessible to a large semi. Call us for truck freight options or further explanation.

Note regarding damages: Most truck freight deliveries arrive in the condition they leave our dock. All truck freight deliveries must be inspected and signed for. If any damages or missing items are found later but not noted on the delivery ticket, it is unlikely that we can recoup any costs: it is the customer’s responsibility to inspect thoroughly at the time of delivery. In the rare occurrence of small damages such as paint scuffs, dings, dents, etc. they should be noted and package received. (We do encourage refusal of delivery if the package is badly damaged such as laying on its side or severely broken, but in most cases small repairs are the responsibility of the customer). After noting the delivery ticket, immediately call CML USA, Inc. Ercolina Customer Service about the damage so we can assist you.

For other shipping information or questions, please call 563.391.7700.

Free Shipping with purchase of two (2) or more machines shipped to the same location!*

*Free shipping offer based on retail pricing, offer may not be combined with other incentives. Offer subject to change.